Benefits
Instant and transparent
price
Door to door
delivery
Free warehouse storage
up to 20 days
Yuan payment to
China suppliers
From Overseas to Malaysia (Imports)
- Small parcel sea shipping (West & East MY)
- LCL big parcel sea shipping (West & East MY)
- Small parcel air shipping (West & East MY)
- LCL big parcel sea shipping (West & East MY)
- Small parcel land shipping (West MY only)
- LCL big parcel land shipping (West MY only)
- Small parcel sea shipping (Sabah/Sarawak only)
- LCL big parcel sea shipping (Sabah/Sarawak only)
- LCL big parcel land shipping (West MY only)
- Sabah & Sarawak not available
- Small parcel sea shipping (West MY only)
- LCL big parcel sea shipping (West & East MY)
- Small parcel air shipping (West MY only)
- LCL big parcel sea shipping (West MY only)
- Sabah & Sarawak not available
- Small parcel air shipping (West & East MY)
- Small parcel sea shipping (West MY only)
- LCL big parcel sea shipping (West & East MY)
- Small parcel air shipping (West & East MY)
- Small parcel land shipping (West MY only)
- LCL big parcel land shipping (West MY only)
- Sabah & Sarawak not available
- Small parcel air shipping (West & East MY)
From West Malaysia to East Malaysia (Local)
- Small parcel sea shipping
- LCL big parcel sea shipping
All shipping rates inclusive of door-to-door rates. No hidden chargers (T&C apply).
Before sending any items to our warehouse, please contact our Customer Service for verification.
Provide to your supplier:
- Factohub warehouse address (based on country)
Provide to Factohub (for Custom declaration):
- Supplier delivery slip/tracking number to warehouse
- Your name
- Your address
- Company
- Mobile number
- Item description
- Item photos
- Item value (in MYR)
- Quantity
Compensation Requirements and Details
i. The corresponding product name of the goods must be stated clearly on the invoice. If the items is not declared, it will not meet the requirements for the compensation. Factohub has right to cancel your order and request you to retrieve your parcel.
ii. When a lost parcel has been reported, we will conduct an investigation on all participating parties from the freight forwarder, warehouse operator and local delivery team.
iii. Based on the investigation, if the missing parcel truly occurred during the delivery process, the claimable value of the lost good will be compensated. Compensation value is according to the item’s value on the invoice (up to USD100), or 3 times of the shipping fee, whichever is the lowest.
iv. If all requirements and conditions for the compensation for a lost parcel are met, Factohub will process and transfer the compensation to the customer’s account within two (2) weeks.
