Privacy Policy for Factohub Sdn. Bhd. on TikTok

Effective Date: 1 May 2023


This Privacy Policy outlines how Factohub Sdn. Bhd. (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of users (“you” or “your”) when you interact with our business on the TikTok platform. We are committed to safeguarding your privacy and ensuring the security of your personal information. By using our services on TikTok, you consent to the terms and practices described in this Privacy Policy.

  1. Information We Collect:

1.1 Account Information: When you interact with our business on TikTok, we may collect certain information provided by you, such as your username, profile picture, and any other information you choose to share on your TikTok profile.

1.2 Usage Information: We may collect information about your interactions with our content, such as the videos you view, like, or comment on, as well as engagement data, device information, and other technical data associated with your TikTok account.

1.3 Communication Information: If you contact us directly through TikTok or any other means, we may collect the information you provide during the communication process, including your name, contact details, and any other information you choose to share.

  1. Use of Information:

2.1 Provision of Services: We use the information collected to deliver our services on TikTok, including providing customer support, responding to inquiries, and improving the quality of our content.

2.2 Personalization: We may use the information to personalize your experience on TikTok by providing tailored recommendations, suggestions, or relevant advertisements based on your preferences and interactions with our content.

2.3 Analytics and Insights: We may analyze the information collected to gain insights into user behavior, trends, and preferences to improve our services, develop new features, and optimize our content strategy.

2.4 Legal Compliance: We may use the information to comply with applicable laws, regulations, or legal processes, respond to lawful requests or legal claims, and protect our rights, privacy, safety, and property, or that of our users or the public.

  1. Disclosure of Information:

3.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as analytics providers, customer support platforms, or advertising partners. These third parties are obligated to protect your information and use it solely for the purposes we specify.

3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity, subject to the same Privacy Policy.

  1. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your information, and you provide it at your own risk.

  1. Children’s Privacy:

Our services on TikTok are not intended for individuals under the age of [13/16/18, as applicable based on local regulations]. We do not knowingly collect or solicit personal information from minors. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to remove that information from our records.

  1. Changes to the Privacy Policy:

We reserve the right to modify or update this Privacy Policy from time to time. Any changes will be effective upon posting the revised Privacy Policy on TikTok. We encourage you to review this Privacy Policy periodically for any updates.

7. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at +60102388879.

By using our services on TikTok, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.